Conflict Management and Mediation in the Workplace.

Duration: 20 hours (4 days)| The program is delivered remotely via synchronous learning
Start Date: May 30, 2023
Participation Dates: May 30-31 & June 6-7| 17:00-22:00
Application Deadline: May 15, 2023
Fees: € 400 (early bird fee: € 320 deadline: 1/6/2022, Alba alumni fee: € 280)


Conflicts within the corporate environment reduce productivity while consuming a great deal of managerial time, only to get temporary results. Cooperation, understanding and quick and effective mechanisms for conflict management and resolution are vital to avoid both personal and economic costs and boost productivity.

Specialized training in mediation and in the management of conflict in the workplace, helps individuals, companies and larger organizations not only handle but also to  prevent conflicts in the working environment. As a result, this 20 - hour, highly interactive course, aims to offer participants the knowledge, the concepts the content and the context for effective conflict resolution and mediation.


During the Conflict Management and Mediation in the workplace program, the following key areas will be explored:


  • The cost of unresolved conflict in business
  • Introduction to conflict theory – psychology of conflict
  • Workplace dynamics and conflict roots
  • Interest based negotiations: how to create sustainable relations in the workplace
  • Practical group exercises - Game on collaboration
  • Resolving workplace disputes through mediation. What it is and when it can work
  • Types of workplace mediation (in-house/ external)
  • Individual Skills building (selected mediation techniques)
  • Role plays on common workplace conflict scenarios in small groups with feedback
  • Dispute prevention


  • Corporate executives and decisions makers that need to understand and apply strategies and tactics for conflict resolution and mediation in the workplace.
  • Professionals across functions and seniority levels that wish to develop conflict resolution and mediation competencies.
  • Human resources executives that aspire to utilize conflict resolution and mediation mindset and practices in the workplace.
  • Junior executives and professionals, across functions and sectors, interested to explore a career in mediation and conflict resolution.


Course Faculty
Elena Koltsaki Academic Director of the MSc in Business for Lawyers
Affiliate Professor | Lawyer-Mediator view more


Enrollment Form Information

General info

Personal Details
Contact Details

Professional Background

Company Details

Educational Background

Educational Background
Personal Details

Other information

Additional information

Please read the information about processing of personal data here.


Fill out the form To request more information or to receive the application form, please fill out the form below.

Please read the information about processing of personal data here.

Get in touch with us
Marianthi Karaiosifoglou Senior Manager

We would be pleased to address any enquiry you might have and to assist you in any way we can. 

Tel.: +30 210 89.64.531-8

Fax: +30 210 89.63.302

e-mail: [email protected]

We use cookies in this website to improve your browsing experience. To accept cookies, click continue. To find out more about our privacy policy and cookies click here. Accept