Second intake for the "Leading Customer Service Excellence" Program

Thursday, 28/09/2017

After the successful completion of the first intake, we are now ready to receive applications for the second intake of the "Leading Customer Service Excellence" Program.

Interested participants need to apply no later than December 20, 2017.

The Program will start on January 22, 2018 and classes will take place on January 22, January 29, February 5 & 6, 2018


This executive program aspires to build a contemporary and updated blend of knowledge, skills and values that are currently required to develop, improve and effectively manage any customer service environment. Being highly interactive and business relevant, the program aims to provide insights and tools for building a customer service team, boosting a customer service culture and delivering excellent service to both internal and external customers. 

To learn more click here


To get in touch with ALBA's Executive Development Department please use the below information

Mrs. Maria Pappa

Tel.: +30 210 89.64.531-8

Fax: +30 210 89.63.302

e-mail: [email protected]


To get in touch with the Hellenic Institute of Customer Service, please use the below information

Mrs. Maria Karadeli

Training Coordinator & P.R., Hellenic Institute of Customer Service

Tel: +30 210 6686370

email: [email protected] 


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