This is a course in Managerial Economics consisting of two parts: The first part, Microeconomics, analyses consumer behavior, producer pricing and production decisions under different market structures. The second part, Macroeconomics, studies the operation of the entire economy, analyzing topics such as the determination of aggregate output, employment, inflation, interest rates, exchange rates and other macro variables. The Microeconomics part of the course intends: To analyze the market behavior of businesses and consumers, their interaction in the market place, and show how this behavior determines what it will be produced, how it will be produced, in what quantity and in what price; To study the impact of market structure (perfect competition, monopolistic competition, monopoly and oligopoly) on the company’s strategic market behavior; To introduce the analytical foundations for the formulation of a firm's competitive strategy. Demand and supply analysis, the theories of consumer and producer behavior and game theory will be some of the foundations necessary to understand the decision-making process of the firm. The Macroeconomics part of the course intends to: Develop an understanding of the key factors determining a country’s macroeconomic performance; Study the variables driving these factors, and the channels through which they exercise their impact on economic performance; Develop an understanding of the impact economic policy (fiscal, monetary and structural) can have on economic performance; Show that there is a close relationship between the whole economy, domestic and international, and the firm, and to emphasize this relationship as a necessary element of effective management.

This course aims to foster understanding and the practical application of financial and accounting information for decision-making purposes. It conceptualizes accounting as the language of business, utilized to describe and quantify the financial reality of a firm by addressing two fundamental questions: Firstly, "what resources does the firm employ, and who provided the capital for them?" Secondly, "what are the financial outcomes resulting from the utilization of the company's resources?" These inquiries are addressed by the balance sheet and the income statement respectively. Furthermore, students will grasp the significance of cash flows as a critical factor for the survival and the success of a firm. The statement of cash flows delivers this insight by identifying the cash implications associated with the firm's operating, investing, and financing activities. The course also examines the analysis of a firm's financial position utilizing ratios and other financial Key Performance Indicators (KPIs). The latter portion of the course focuses on the fundamental principles of financial management, exploring key financial applications, such as corporate securities valuation, company financing, cost of capital estimation, company valuation, and investment project selection.

Most of us spend many years of our lives at work, performing a multiplicity of roles (as managers, subordinates, team members, etc.), in multiple industry settings (services, manufacturing, etc.), and types of organizations (small or large, start-ups or established, family-owned or multinationals, public or private). The aim of this course is to open up the “black box” of organizations and take a reflective look at the inside: How do organizations function, and why? How do they influence individual behavior, and vice versa? What sort of problems do they usually face, why, and how do they cope with them? How can we change them? Particular emphasis is placed on the effective functioning of organizations in dynamic environments, where strategic and operational agility have emerged as essential capabilities for organizations to survive and prosper. Also, how do individuals function within organizational settings, and why? What makes them happy and productive as well as passionate about their work? How do they interact with fellow workers, with higher-ups and subordinates? All the above questions (and more) are the focus of the academic discipline of Organizational Behavior (OB). OB is specifically concerned with: (a) the study of human behavior (at the individual and the group level), within formal organizations (micro-OB) and (b) the study of the behavior of organizations as social entities (macro-OB). The objective of this course is to make you familiar with the basic principles of OB and help you understand organizational phenomena so that you may be able to influence them effectively. The course will heavily rely on experiential learning, i.e., group exercises, student presentations, a simulation game, videos, and case studies.

The purpose of the workshop is to address the question ‘what is the skill of writing?’. According to the American writer Edwin Schlossberg, “the skill of writing is to create a context in which other people can think”. The workshop explores this statement. This exploration and subsequent understanding is of paramount importance for any business activity, since much of the communication in the business world takes place in writing, usually within tight deadlines, ranging from short, simple e-mails to long, rich documents. The salient gain of the participants from the workshop is the understanding of different modes and purposes of writing, as well as of different types and purposes of documents. The main topics covered during the workshop include: the requirements of different types of documents, such as reports, case studies, research papers and proposals, proper referencing, and the research process.

For a successful career in business, professionals should possess sufficient quantitative skills to help them make informed decisions backed by data analysis and statistical inferences. The course aims to introduce, in an intuitive and rigorous way, the fundamental statistical tools of decision theory under uncertainty. Topics covered include basic statistical principles, probability distributions, inferential statistics (confidence intervals hypothesis testing) and regression. The course combines theoretical concepts and reasoning with practical examples to help students master the quantitative methods of modern business management. The course also includes an introduction to Excel’s data analysis tool and basic functions.

In today's competitive business environment decisions are usually taken under considerable uncertainty and time pressure. Under such circumstances, managers need to be able to identify, evaluate and capture business opportunities that create value. Business analytics is an integral part of such process and of modern management in general. This course will provide the foundation to understand and apply business analytics tools and techniques for data-driven decision making, that allow participants to improve performance within an organization. In particular, it brings together statistical and decision analytic frameworks such as regression analysis, decision trees, forecasting, simulation and optimization with management and information technology. Students will be able to build and effectively use analytical tools such as spreadsheet models, charts and diagrams on instructed computer workshops. The course is multi-disciplinary in nature and links to several business areas, including marketing, finance and operations management, through the choice of cases and business problems, thus adding an analytic dimension to the teaching of these areas.

The main goal of this course is to provide students with a framework of the theoretical concepts and practical tools of modern marketing. Students will learn how to translate business level goals into marketing strategies. How to use the basic marketing levers (i.e. product/service, price, distribution, marketing communications, and marketing research) to accomplish such strategies. Moreover, they will develop a critical thinking of new trends in marketing management and how they transform established marketing practices. Ultimately, they will develop a more concrete understanding of what marketing is and what are its capabilities and boundaries within the contemporary business practice.

This course deals with the analysis and creation of business and corporate strategy as well as practices for the growth of a small and medium enterprise or a large multinational corporation. Business strategy formulates the set of objectives and policies that define how a firm positions itself to gain a competitive advantage and increase returns for its shareholders. Two questions are of importance, then: “Where should we compete in” and “How should we compete?” In answering these questions, we formulate a plan on a) understanding the firm’s external environment in terms of industry-level competition and the institutional idiosyncrasies characterizing the context of a country and b) screening and diagnosing the firm’s internal resources and capabilities. Further, we look at issues of effective implementation of business and corporate strategies, such as identifying and implementing relevant business models, applying, and combining product and market diversification strategy, and familiarizing ourselves with the contextual, strategic, and operational issues. Finally, we deep dive into the practice of strategy through understanding the roles and processes through which strategy is being designed and executed in the field by chief executives, managers, strategists, and consultants.

In today’s highly competitive world, multinational enterprises’ operations managers should be trained with the required skills and knowledge in order to achieve both efficiency and effectiveness in the business. This course will introduce the core theories and most well-known frameworks of operations management and explain what makes operations efficient. We will then embark upon our journey to explore how world class enterprises implement their strategy with excellent operations. This includes measures for analyzing service system, the formation of competitive operations edge and the process of designing and controlling effective purchasing and supply chain management. Finally, we will explain how operations management have changed due to the emergence of the sustainability concerns. Overall, this quantitative and practical course offers both theoretical and practical knowledge as well as multi-disciplinary perspective  to all students.

In today’s globalized, interconnected and rapidly changing world, multinational enterprises’ human capital should be properly informed and equipped with the required skills and knowledge in order to, first, cope with the ongoing challenges they face due to increasing competition, and second, be prepared to leverage potential opportunities arising from the international context. In this course, we will introduce the core theories of International Business and Trade and explain what motivates firms to internationalize. We will then embark upon our journey to explore how multinational enterprises formulate and implement their international strategy. This includes strategies for analyzing and entering foreign markets, the formation of strategic alliances and networks and the process of designing and controlling international organizations. Finally, we will explain how the dynamics of internationalization have changed due to the emergence of the 4th industrial revolution and the rise of digitalization. Overall, the International Business course offers both theoretical and practical knowledge as well as international experience to all students.

This course is an in-depth introduction to entrepreneurial action. It is built upon key topics related to starting up, growing, and managing an entrepreneurial venture. For each topic the students will explore academic articles and resources, while invited guest entrepreneurs and experts will share relevant practical implications from entrepreneurial life. Discussions with guests might take the form of panels, interviews of fireside chats, depending on the topic and class interests. Each course session will focus on one topic, such as Theories of Entrepreneurship, Types of Entrepreneurial Activity, Business Modelling, Venture Financing and Lifecycle, Purpose and Impact, Entrepreneurial Ecosystems, Pivoting and Failure etc. The students will work in teams to explore these topics and share their insights with the group. Course assessment will be based on individual and group contribution.

In today’s globalized, interconnected and rapidly changing world, multinational enterprises’ human capital should be properly informed and equipped with the required skills and knowledge in order to, first, cope with the ongoing challenges they face due to increasing competition, and second, be prepared to leverage potential opportunities arising from the international context. In this course, we will introduce the core theories of International Business and Trade and explain what motivates firms to internationalize. We will then embark upon our journey to explore how multinational enterprises formulate and implement their international strategy. This includes strategies for analyzing and entering foreign markets, the formation of strategic alliances and networks and the process of designing and controlling international organizations. Finally, we will explain how the dynamics of internationalization have changed due to the emergence of the 4th industrial revolution and the rise of digitalization. Overall, the International Business course offers both theoretical and practical knowledge as well as international experience to all students.

This course is an in-depth introduction to entrepreneurial action. It is built upon key topics related to starting up, growing, and managing an entrepreneurial venture. For each topic the students will explore academic articles and resources, while invited guest entrepreneurs and experts will share relevant practical implications from entrepreneurial life. Discussions with guests might take the form of panels, interviews of fireside chats, depending on the topic and class interests. Each course session will focus on one topic, such as Theories of Entrepreneurship, Types of Entrepreneurial Activity, Business Modelling, Venture Financing and Lifecycle, Purpose and Impact, Entrepreneurial Ecosystems, Pivoting and Failure etc. The students will work in teams to explore these topics and share their insights with the group. Course assessment will be based on individual and group contribution.

Understanding the ethical basis of human behaviour is of fundamental importance for building commitment to organizational goals and for imparting integrity and a sense of the common good in organizational members. The course examines a broad array of matters relating to ethics, including: individual and organizational obstacles to ethics; ethics information processing methods and judging theories; an action-learning framework for ethics leadership; adversarial win-lose ethics methods; integrative win-win ethics methods; dialogic transcendent ethics method; reflection and developing personal and contingency ethics leadership approaches; developing on ethics leadership action-learning plan. The course focuses also on sustainability, corporate social responsibility and corporate accountability with further emphasis placed on business strategies that aim to create long term value and a positive environmental, social and economic impact. Actionable knowledge is achieved by applying theory in real life situations through critical analysis and debating on prominent cases and in class discussions on current trends and developments on sustainable business activities.

This course explores the forces driving digital business transformation and the challenges organizations face in an era of rapid technological change. It examines the core drivers of digital disruption, the strategic role of generative AI, platforms, and ecosystems, and the strategies businesses need to thrive amidst continuous digital transformation. While digital technologies create unprecedented opportunities for innovation, they also threaten traditional business models, as seen in cases like Kodak and Nokia. Success in this landscape requires mastering both technological and business model innovation, alongside organizational agility. The course provides strategic frameworks to navigate digital change, covering the accelerating pace of technological evolution, the transformative impact and ethical considerations of generative AI, platform competition, and digital disruption. Learning objectives include developing a strategic understanding of digital trends, platform economics, digital leadership, and the ethical and regulatory challenges emerging in the digital era.

The Marketing Strategy process involves understanding what customers value, (re-) designing offerings that customers value, and communicating this value to customers. This course is about helping students understand and practice the marketing strategy process from the perspective of facts-based decision-making and not that of opinions-only based decision-making. Using marketing strategy and marketing research concepts, tools, and easy to use spreadsheet modelling software, students will: a) get hands-on experience with the process of marketing strategy and b) focus on the analysis of structured (quantitative) marketing data. The Marketing Engineering platform Enginius and the accompanying case studies (which include datasets) allow students to focus on the complexities and challenges of the marketing strategy process without having to directly deal with complex statistical models.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

The MSc Thesis is a research project of a student’s special interest in a faculty member’s area of expertise. The students will have the opportunity to construct a detailed plan of a research project; to review specific literature on the selected topic; to identify relevant research questions from the literature; to be able to turn general research questions into empirical ones; to select and justify an appropriate research design; to select and employ suitable methods or techniques to investigate the empirical questions; to analyze financial or social data and to write a report covering a review of the relevant literature, the research questions, an explanation and justification of the design, a description of the conduct and analysis of the research, and a discussion of the findings in relation to the literature and methodological issues.

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

This comprehensive course is designed to equip managers with the essential skills to navigate the complexities of global business expansion. Focused on International Marketing, the course delves into understanding the nuances of local markets, emphasizing the need for a tailored marketing mix across different countries. The first segment covers the analysis of the international marketing environment, emphasizing factors critical to the successful development and sale of products and services abroad. The second segment explores preliminary considerations in exporting. Topics include export procedures, barriers to exporting, determinants of export performance, exporter/importer behavior, among others. The course addresses challenges such as export problems and barriers, providing a comprehensive overview of export/import research and literature. By integrating international marketing principles with practical insights into export management, this course prepares professionals to thrive in the global marketplace.

The MSc Thesis is a research project of a student’s special interest in a faculty member’s area of expertise. The students will have the opportunity to construct a detailed plan of a research project; to review specific literature on the selected topic; to identify relevant research questions from the literature; to be able to turn general research questions into empirical ones; to select and justify an appropriate research design; to select and employ suitable methods or techniques to investigate the empirical questions; to analyze financial or social data and to write a report covering a review of the relevant literature, the research questions, an explanation and justification of the design, a description of the conduct and analysis of the research, and a discussion of the findings in relation to the literature and methodological issues.

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

This course seamlessly integrates two key aspects of entrepreneurship, guiding students from the conceptualization of Lean Start-up Models to the practical planning and execution of new ventures. Students will learn to "road test" their models using the "Business Plan Road Test" framework, conducting thorough feasibility analyses that encompass industry and market research at micro and macro levels. Emphasis is placed on evaluating internal venture elements, including competences, social and human capital, and team motivations. The course extends into the transition from feasibility analysis to venture planning, covering key steps in starting a new venture, resource gathering, and deal structuring. Students work collaboratively in teams to develop comprehensive start-up business plans, with a focus on effective presentation for diverse stakeholder communities. The course blends theoretical insights with practical experiences shared by successful entrepreneurs, providing a holistic understanding of the challenges and opportunities in new business formation.

The New Venture Project is a unique learning experience and a cornerstone of Alba's educational philosophy. It is the culmination of a year's intensive learning. Students will elaborate and implement concepts and methods for an entrepreneurial idea. Each student will work on their own idea over a two-month period to design and validate an effective business model. Students are required to follow a specified time plan, work on a Business Model Canvas (or other relevant tool) building on their idea and prepare a pitch. The course will conclude with the students presenting their pitches. Students will work independently and will submit a reflection paper after the conclusion of the course. A group activity is included to showcase the idea development process.

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.

This is a course in Managerial Economics consisting of two parts: The first part, Microeconomics, analyses consumer behavior, producer pricing and production decisions under different market structures. The second part, Macroeconomics, studies the operation of the entire economy, analyzing topics such as the determination of aggregate output, employment, inflation, interest rates, exchange rates and other macro variables. The Microeconomics part of the course intends: To analyze the market behavior of businesses and consumers, their interaction in the market place, and show how this behavior determines what it will be produced, how it will be produced, in what quantity and in what price; To study the impact of market structure (perfect competition, monopolistic competition, monopoly and oligopoly) on the company’s strategic market behavior; To introduce the analytical foundations for the formulation of a firm's competitive strategy. Demand and supply analysis, the theories of consumer and producer behavior and game theory will be some of the foundations necessary to understand the decision-making process of the firm. The Macroeconomics part of the course intends to: Develop an understanding of the key factors determining a country’s macroeconomic performance; Study the variables driving these factors, and the channels through which they exercise their impact on economic performance; Develop an understanding of the impact economic policy (fiscal, monetary and structural) can have on economic performance; Show that there is a close relationship between the whole economy, domestic and international, and the firm, and to emphasize this relationship as a necessary element of effective management.

The purpose of the workshop is to address the question ‘what is the skill of writing?’. According to the American writer Edwin Schlossberg, “the skill of writing is to create a context in which other people can think”. The workshop explores this statement. This exploration and subsequent understanding is of paramount importance for any business activity, since much of the communication in the business world takes place in writing, usually within tight deadlines, ranging from short, simple e-mails to long, rich documents. The salient gain of the participants from the workshop is the understanding of different modes and purposes of writing, as well as of different types and purposes of documents. The main topics covered during the workshop include: the requirements of different types of documents, such as reports, case studies, research papers and proposals, proper referencing, and the research process.

For a successful career in business, professionals should possess sufficient quantitative skills to help them make informed decisions backed by data analysis and statistical inferences. The course aims to introduce, in an intuitive and rigorous way, the fundamental statistical tools of decision theory under uncertainty. Topics covered include basic statistical principles, probability distributions, inferential statistics (confidence intervals hypothesis testing) and regression. The course combines theoretical concepts and reasoning with practical examples to help students master the quantitative methods of modern business management. The course also includes an introduction to Excel’s data analysis tool and basic functions.

In today's competitive business environment decisions are usually taken under considerable uncertainty and time pressure. Under such circumstances, managers need to be able to identify, evaluate and capture business opportunities that create value. Business analytics is an integral part of such process and of modern management in general. This course will provide the foundation to understand and apply business analytics tools and techniques for data-driven decision making, that allow participants to improve performance within an organization. In particular, it brings together statistical and decision analytic frameworks such as regression analysis, decision trees, forecasting, simulation and optimization with management and information technology. Students will be able to build and effectively use analytical tools such as spreadsheet models, charts and diagrams on instructed computer workshops. The course is multi-disciplinary in nature and links to several business areas, including marketing, finance and operations management, through the choice of cases and business problems, thus adding an analytic dimension to the teaching of these areas.

The main goal of this course is to provide students with a framework of the theoretical concepts and practical tools of modern marketing. Students will learn how to translate business level goals into marketing strategies. How to use the basic marketing levers (i.e. product/service, price, distribution, marketing communications, and marketing research) to accomplish such strategies. Moreover, they will develop a critical thinking of new trends in marketing management and how they transform established marketing practices. Ultimately, they will develop a more concrete understanding of what marketing is and what are its capabilities and boundaries within the contemporary business practice.

In today’s highly competitive world, multinational enterprises’ operations managers should be trained with the required skills and knowledge in order to achieve both efficiency and effectiveness in the business. This course will introduce the core theories and most well-known frameworks of operations management and explain what makes operations efficient. We will then embark upon our journey to explore how world class enterprises implement their strategy with excellent operations. This includes measures for analyzing service system, the formation of competitive operations edge and the process of designing and controlling effective purchasing and supply chain management. Finally, we will explain how operations management have changed due to the emergence of the sustainability concerns. Overall, this quantitative and practical course offers both theoretical and practical knowledge as well as multi-disciplinary perspective  to all students.

Understanding the ethical basis of human behaviour is of fundamental importance for building commitment to organizational goals and for imparting integrity and a sense of the common good in organizational members. The course examines a broad array of matters relating to ethics, including: individual and organizational obstacles to ethics; ethics information processing methods and judging theories; an action-learning framework for ethics leadership; adversarial win-lose ethics methods; integrative win-win ethics methods; dialogic transcendent ethics method; reflection and developing personal and contingency ethics leadership approaches; developing on ethics leadership action-learning plan. The course focuses also on sustainability, corporate social responsibility and corporate accountability with further emphasis placed on business strategies that aim to create long term value and a positive environmental, social and economic impact. Actionable knowledge is achieved by applying theory in real life situations through critical analysis and debating on prominent cases and in class discussions on current trends and developments on sustainable business activities.

This course explores the forces driving digital business transformation and the challenges organizations face in an era of rapid technological change. It examines the core drivers of digital disruption, the strategic role of generative AI, platforms, and ecosystems, and the strategies businesses need to thrive amidst continuous digital transformation. While digital technologies create unprecedented opportunities for innovation, they also threaten traditional business models, as seen in cases like Kodak and Nokia. Success in this landscape requires mastering both technological and business model innovation, alongside organizational agility. The course provides strategic frameworks to navigate digital change, covering the accelerating pace of technological evolution, the transformative impact and ethical considerations of generative AI, platform competition, and digital disruption. Learning objectives include developing a strategic understanding of digital trends, platform economics, digital leadership, and the ethical and regulatory challenges emerging in the digital era.

This course aims to foster understanding and the practical application of financial and accounting information for decision-making purposes. It conceptualizes accounting as the language of business, utilized to describe and quantify the financial reality of a firm by addressing two fundamental questions: Firstly, "what resources does the firm employ, and who provided the capital for them?" Secondly, "what are the financial outcomes resulting from the utilization of the company's resources?" These inquiries are addressed by the balance sheet and the income statement respectively. Furthermore, students will grasp the significance of cash flows as a critical factor for the survival and the success of a firm. The statement of cash flows delivers this insight by identifying the cash implications associated with the firm's operating, investing, and financing activities. The course also examines the analysis of a firm's financial position utilizing ratios and other financial Key Performance Indicators (KPIs). The latter portion of the course focuses on the fundamental principles of financial management, exploring key financial applications, such as corporate securities valuation, company financing, cost of capital estimation, company valuation, and investment project selection.

Most of us spend many years of our lives at work, performing a multiplicity of roles (as managers, subordinates, team members, etc.), in multiple industry settings (services, manufacturing, etc.), and types of organizations (small or large, start-ups or established, family-owned or multinationals, public or private). The aim of this course is to open up the “black box” of organizations and take a reflective look at the inside: How do organizations function, and why? How do they influence individual behavior, and vice versa? What sort of problems do they usually face, why, and how do they cope with them? How can we change them? Particular emphasis is placed on the effective functioning of organizations in dynamic environments, where strategic and operational agility have emerged as essential capabilities for organizations to survive and prosper. Also, how do individuals function within organizational settings, and why? What makes them happy and productive as well as passionate about their work? How do they interact with fellow workers, with higher-ups and subordinates? All the above questions (and more) are the focus of the academic discipline of Organizational Behavior (OB). OB is specifically concerned with: (a) the study of human behavior (at the individual and the group level), within formal organizations (micro-OB) and (b) the study of the behavior of organizations as social entities (macro-OB). The objective of this course is to make you familiar with the basic principles of OB and help you understand organizational phenomena so that you may be able to influence them effectively. The course will heavily rely on experiential learning, i.e., group exercises, student presentations, a simulation game, videos, and case studies.

This course deals with the analysis and creation of business and corporate strategy as well as practices for the growth of a small and medium enterprise or a large multinational corporation. Business strategy formulates the set of objectives and policies that define how a firm positions itself to gain a competitive advantage and increase returns for its shareholders. Two questions are of importance, then: “Where should we compete in” and “How should we compete?” In answering these questions, we formulate a plan on a) understanding the firm’s external environment in terms of industry-level competition and the institutional idiosyncrasies characterizing the context of a country and b) screening and diagnosing the firm’s internal resources and capabilities. Further, we look at issues of effective implementation of business and corporate strategies, such as identifying and implementing relevant business models, applying, and combining product and market diversification strategy, and familiarizing ourselves with the contextual, strategic, and operational issues. Finally, we deep dive into the practice of strategy through understanding the roles and processes through which strategy is being designed and executed in the field by chief executives, managers, strategists, and consultants.

In today’s globalized, interconnected and rapidly changing world, multinational enterprises’ human capital should be properly informed and equipped with the required skills and knowledge in order to, first, cope with the ongoing challenges they face due to increasing competition, and second, be prepared to leverage potential opportunities arising from the international context. In this course, we will introduce the core theories of International Business and Trade and explain what motivates firms to internationalize. We will then embark upon our journey to explore how multinational enterprises formulate and implement their international strategy. This includes strategies for analyzing and entering foreign markets, the formation of strategic alliances and networks and the process of designing and controlling international organizations. Finally, we will explain how the dynamics of internationalization have changed due to the emergence of the 4th industrial revolution and the rise of digitalization. Overall, the International Business course offers both theoretical and practical knowledge as well as international experience to all students.

This course is an in-depth introduction to entrepreneurial action. It is built upon key topics related to starting up, growing, and managing an entrepreneurial venture. For each topic the students will explore academic articles and resources, while invited guest entrepreneurs and experts will share relevant practical implications from entrepreneurial life. Discussions with guests might take the form of panels, interviews of fireside chats, depending on the topic and class interests. Each course session will focus on one topic, such as Theories of Entrepreneurship, Types of Entrepreneurial Activity, Business Modelling, Venture Financing and Lifecycle, Purpose and Impact, Entrepreneurial Ecosystems, Pivoting and Failure etc. The students will work in teams to explore these topics and share their insights with the group. Course assessment will be based on individual and group contribution.

In today’s globalized, interconnected and rapidly changing world, multinational enterprises’ human capital should be properly informed and equipped with the required skills and knowledge in order to, first, cope with the ongoing challenges they face due to increasing competition, and second, be prepared to leverage potential opportunities arising from the international context. In this course, we will introduce the core theories of International Business and Trade and explain what motivates firms to internationalize. We will then embark upon our journey to explore how multinational enterprises formulate and implement their international strategy. This includes strategies for analyzing and entering foreign markets, the formation of strategic alliances and networks and the process of designing and controlling international organizations. Finally, we will explain how the dynamics of internationalization have changed due to the emergence of the 4th industrial revolution and the rise of digitalization. Overall, the International Business course offers both theoretical and practical knowledge as well as international experience to all students.

This course is an in-depth introduction to entrepreneurial action. It is built upon key topics related to starting up, growing, and managing an entrepreneurial venture. For each topic the students will explore academic articles and resources, while invited guest entrepreneurs and experts will share relevant practical implications from entrepreneurial life. Discussions with guests might take the form of panels, interviews of fireside chats, depending on the topic and class interests. Each course session will focus on one topic, such as Theories of Entrepreneurship, Types of Entrepreneurial Activity, Business Modelling, Venture Financing and Lifecycle, Purpose and Impact, Entrepreneurial Ecosystems, Pivoting and Failure etc. The students will work in teams to explore these topics and share their insights with the group. Course assessment will be based on individual and group contribution.

The Marketing Strategy process involves understanding what customers value, (re-) designing offerings that customers value, and communicating this value to customers. This course is about helping students understand and practice the marketing strategy process from the perspective of facts-based decision-making and not that of opinions-only based decision-making. Using marketing strategy and marketing research concepts, tools, and easy to use spreadsheet modelling software, students will: a) get hands-on experience with the process of marketing strategy and b) focus on the analysis of structured (quantitative) marketing data. The Marketing Engineering platform Enginius and the accompanying case studies (which include datasets) allow students to focus on the complexities and challenges of the marketing strategy process without having to directly deal with complex statistical models.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

The MSc Thesis is a research project of a student’s special interest in a faculty member’s area of expertise. The students will have the opportunity to construct a detailed plan of a research project; to review specific literature on the selected topic; to identify relevant research questions from the literature; to be able to turn general research questions into empirical ones; to select and justify an appropriate research design; to select and employ suitable methods or techniques to investigate the empirical questions; to analyze financial or social data and to write a report covering a review of the relevant literature, the research questions, an explanation and justification of the design, a description of the conduct and analysis of the research, and a discussion of the findings in relation to the literature and methodological issues.

For the Career Development, you select either Internship or Professional Development

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

This comprehensive course is designed to equip managers with the essential skills to navigate the complexities of global business expansion. Focused on International Marketing, the course delves into understanding the nuances of local markets, emphasizing the need for a tailored marketing mix across different countries. The first segment covers the analysis of the international marketing environment, emphasizing factors critical to the successful development and sale of products and services abroad. The second segment explores preliminary considerations in exporting. Topics include export procedures, barriers to exporting, determinants of export performance, exporter/importer behavior, among others. The course addresses challenges such as export problems and barriers, providing a comprehensive overview of export/import research and literature. By integrating international marketing principles with practical insights into export management, this course prepares professionals to thrive in the global marketplace.

The MSc Thesis is a research project of a student’s special interest in a faculty member’s area of expertise. The students will have the opportunity to construct a detailed plan of a research project; to review specific literature on the selected topic; to identify relevant research questions from the literature; to be able to turn general research questions into empirical ones; to select and justify an appropriate research design; to select and employ suitable methods or techniques to investigate the empirical questions; to analyze financial or social data and to write a report covering a review of the relevant literature, the research questions, an explanation and justification of the design, a description of the conduct and analysis of the research, and a discussion of the findings in relation to the literature and methodological issues.

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.

The course is aimed at developing analytical and communication skills that are necessary for successful business negotiations. In the business world it is important to be able to negotiate effectively, ethically and be vested with the tools and strategies to overcome obstacles and along with creating great deals create also trusting relationships. The course will provide a general understanding of different negotiation styles and is designed to teach students to explore effective negotiation strategies and tactics. It aims to address the challenges of human communication, the psychological aspects of deal making and conflict and the role of emotions as obstacles to mutual understanding. It will be conducted through a variety of exercises, open discussions and practical applications that will help students identify a range of concepts related to communication such as influence, persuasion, perceptions and assumptions. It will elaborate on basic techniques, extensively used in negotiation and teach students how to use effective communication and negotiation skills and creativity techniques for creating value on the negotiation table. The course is a highly experiential “hands on” course. Students will participate in simulations and engage in different roles.

This course examines the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms on the organization of work. Developments related to the aforementioned factors are discussed, as well as their repercussions on the labour market, competencies in demand and emerging working models / forms of work. The scope of intervention of alternative stakeholders (institutions, organizations, individuals) in ensuring decent and sustainable work is contemplated. The strategic role of Human Resources is emphasized in terms of:  designing and implementing organizational interventions that enhance the organization’s adaptability to the environment; leveraging traditional and emerging forms of employment; developing learning and development programs that support the workforce through transitions. The aim of the course is to develop increased awareness and fluency on the aforementioned issues, through a synthesis of theoretical insights, practical examples and the co-creation of knowledge through independent search of relevant resources and group discussions.

The course discusses the concepts and tools needed to understand and apply accounting information in optimizing managerial decisions, corporate planning, and control. The course focuses on the application of cost management, pricing, customer profitability analysis, budgeting, variance analysis, for effective decision making. The learning objectives of this course are: 1. To develop an understanding of the importance of management accounting systems in helping corporations pursue their strategic objectives; 2. To apply management accounting techniques; 3. To raise awareness of the limitations of management accounting techniques in planning and control.

The objective of this intensive workshop is to introduce the theories and practices required to master the post start-up phase of entrepreneurship, focusing on survival techniques, growth strategies, and modern approaches such as pivoting, and co-opetition. Exit options, and dealing with entrepreneurial failure, will also be covered. The emphasis on the workshop is on combining the latest theory with mini-cases, class exercises, and other forms of real-life examples. It is anticipated that the content of this class will form an additional conceptual underpinning for the Entrepreneurship Team Field Project.

This course seamlessly integrates two key aspects of entrepreneurship, guiding students from the conceptualization of Lean Start-up Models to the practical planning and execution of new ventures. Students will learn to "road test" their models using the "Business Plan Road Test" framework, conducting thorough feasibility analyses that encompass industry and market research at micro and macro levels. Emphasis is placed on evaluating internal venture elements, including competences, social and human capital, and team motivations. The course extends into the transition from feasibility analysis to venture planning, covering key steps in starting a new venture, resource gathering, and deal structuring. Students work collaboratively in teams to develop comprehensive start-up business plans, with a focus on effective presentation for diverse stakeholder communities. The course blends theoretical insights with practical experiences shared by successful entrepreneurs, providing a holistic understanding of the challenges and opportunities in new business formation.

The New Venture Project is a unique learning experience and a cornerstone of Alba's educational philosophy. It is the culmination of a year's intensive learning. Students will elaborate and implement concepts and methods for an entrepreneurial idea. Each student will work on their own idea over a two-month period to design and validate an effective business model. Students are required to follow a specified time plan, work on a Business Model Canvas (or other relevant tool) building on their idea and prepare a pitch. The course will conclude with the students presenting their pitches. Students will work independently and will submit a reflection paper after the conclusion of the course. A group activity is included to showcase the idea development process.

This course aims to provide students with theoretical stimuli and practical support, as to enhance the experience of participating in a real-life work environment. The main component of the course’s design is a 3-month internship, where students have the opportunity to apply the knowledge, skills and competencies gained during their studies. The internship will be complemented by (a) academic insights on themes related to the future of work, employability and career development and (b) a structured supervision process that encourages students to establish connections between management theory and practice through a guided, reflexive process. The course will examine the impact of technological advancements, economic factors, changing demographic patterns and shifting societal norms to the organization of work. It will also establish connections between the workplace of the future and emerging debates in employability and career development. Requirements for learning and development in the digital era will be critically evaluated with particular reference to the effectiveness of available learning models and methods. The value and relevance of responsible management and its manifestations in practice will also be highlighted, along with the role of the reflexive practitioner, i.e. the practitioner who is critically aware of the impact of his or her assumptions, values and behaviors on the workplace and the wider community.