Alba-Hellenic Institute of Customer Service: Core Learning Series

 The Hellenic Institute of Customer Service and Alba Graduate Business School, have established an evolving learning partnership, to educate the executives of the customer service function  through a series of programs that address the development needs of learners, across seniority levels and industry sectors. The curricula blend academic excellence with business relevance,  while they focus on cutting – edge concepts, skills and applied knowledge within a collaborative, network learning context.

Currently, the  core series comprises of three programs:
1. Developing Customer Service Excellence
2. Managing Values and Competencies for Customer Service Excellence
3. Mastering Excellence : Leading Customer Service Teams

Learners may select to participate in each module independently or to attend all three modules. Upon successful completion of the three programs, participants receive the Executive Diploma in Customer Service Management.

 In Fall 2022, the learning portfolio has been enriched with the ‘Customer Service for Leaders Program’, designed exclusively for senior Customer Service Leaders.

‘The Hellenic Institute of Customer Service (HICS) member companies represent a very wide range of the greeκ economic and commercial market spectrum. And this automatically makes the Institution able to listen to what the markets needs are as regards the crucial Customer Service sector. What the markets want is the availability of qualified personnel that has mastered all the aspects of Customer Service and can thus promptly respond to cover the client’s/consumer’s needs successfully. Irrespective of departmental positioning, company sector or size. HICS’s response has been dynamic, to-the-point and qualitative. The creation, with the ALBA Graduate Business School, of a 3 high level and content – interactive - educational program which covers holistically the aspects of Customer Service and which lead to an Executive Diploma in Customer Service Management is responding – and successfully covering –  vital company needs.
Both organizations’ joint activity has a wider impact in the end: the strengthening of the country’s commercial and economic sectors as a whole.’

Frank Thibaut, President of BoD, Hellenic Institute of Customer Service (HICS)