This program aspires to offer senior executives, theoretical and applied knowledge that will assist them to understand issues related to organizational culture and connected with customer service strategies that reflect corporate values and culture.
The program also focuses on providing participants with coaching tools that will assist them to empower their teams with the mindset to cope with current challenges.
The process utilizes team management techniques that are driven from contexts of psychology and from the systemic theoretical approach.
1st Session - Customer Culture & Values Game
Upon completion of this module, you'll be able to:
2nd Session - Positive Leadership & Positive Customer Service Capital
This module unfolds around the concepts of positivity, positive leadership and positive organizational culture and includes the following themes:
3rd Session - Positive Values in Action
During the last module, participants will have the opportunity to learn how to use coaching approaches and how to include coaching competencies and frameworks into our managerial roles, in order to facilitate growth and empowerment of their teams, to share their knowledge and experience in order to maximize potential and to develop a positive organizational culture within their team. The session will heavily rely on scenarios and role plays that reflect real-life situations and challenges that managers currently face.
This program is addressed to:
- Customer Service Leaders that wish to lead their teams towards growth and success
- Customer Service Managers that aim to build a positive culture within their teams
- Customer Service Leaders and Managers that aspire to manage their teams by values
To request more information please contact
Mrs. Maria Karadeli
Training Coordinator & P.R., Hellenic Institute of Customer Service
Tel: +30 210 6686370
To get in touch with ALBA Executive Department please use the below information
Mrs. Maria Pappa
Tel.: +30 210 89.64.531-8
Fax: +30 210 89.63.302
We would be pleased to address any enquiry you might have and to assist you in any way we can.