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Degree Programs
Future-proof your career and transform your life in an exciting learning environment that blends top-notch faculty, award-winning curriculum, action-driven learning, immersive field experience, tailor made development services and international perspective. Our broad portfolio of MBA and MSc programs will offer you a solution either you seek to launch your career in business, change function or industry, or start your own business.
VIEW ALL DEGREE PROGRAMS
- executive mba
  - Executive MBA
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  - The Alba MBA
  - MBA in Shipping
- masters
Studying at Alba
Making up your mind for your studies can be a hard decision. We understand that ‘one size does not fit all’ and we offer personalized services to help you refine your career vision, identify the most suitable program, experience a real class before you apply, prepare your application, and develop a personalized payment scheme.
STUDYING AT ALBA
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Executive Development
Our Executive Development aspires to establish Learning as a source of competitive advantage for organizational and personal transcendence.
Career
We pride ourselves in coaching tomorrow’s leaders in business. We are committed to supporting our students and alumni in their local and international job search by providing a wide range of tailor-made career services.
CAREER SERVICES
- Career Office Services
- Recruiters' Area

Degree Programs
Future-proof your career and transform your life in an exciting learning environment that blends top-notch faculty, award-winning curriculum, action-driven learning, immersive field experience, tailor made development services and international perspective. Our broad portfolio of MBA and MSc programs will offer you a solution either you seek to launch your career in business, change function or industry, or start your own business.
VIEW ALL DEGREE PROGRAMS
- executive mba
  - Executive MBA
- mba
  - The Alba MBA
  - MBA in Shipping
- masters
- Find out more about our academic programs
- DOWNLOAD BROCHURE
Studying at Alba
Making up your mind for your studies can be a hard decision. We understand that ‘one size does not fit all’ and we offer personalized services to help you refine your career vision, identify the most suitable program, experience a real class before you apply, prepare your application, and develop a personalized payment scheme.
STUDYING AT ALBA
- Apply now
- Admission Requirements
- Tuition & Funding
- Lets Meet
- International Students
- Contact Admission Office
- The Alba experience
- Find out more about our academic programs
- DOWNLOAD BROCHURE
Executive Development
Our Executive Development aspires to establish Learning as a source of competitive advantage for organizational and personal transcendence.
- In a spinning world Leaders are eager to learn
- DOWNLOAD BROCHURE
Career
We pride ourselves in coaching tomorrow’s leaders in business. We are committed to supporting our students and alumni in their local and international job search by providing a wide range of tailor-made career services.
CAREER SERVICES
- Career Office Services
- Recruiters' Area
- Find out more about our career services
- DOWNLOAD CHECKLISTS

Executive Diploma in Customer Service Management

Compose your Learning Journey towards Excellence!

Start Date:

OVERVIEW AND SCOPE

The program Executive Diploma in Customer Service Management unfolds in three separate learning modules:

Developing Customer Service Excellence

Managing Values & Competencies for Customer Service Excellence

Mastering Excellence: Leading Customer Service Teams

Participants may select to participate in each module independently or to attend all three modules.

Upon successful completion of the total three modules, participants receive the “Executive Diploma in Customer Service Management” by Alba Graduate Business School.

FACULTY

Course Faculty

Kostas Axarloglou Dean

Professor of International Business and Strategy view more

Kyriakos Kyriakopoulos Academic Director of Executive MBA, Academic Director of Alba - Eurobank MBA in Financial Services

Professor of Strategy and Marketing view more

Nikos Mylonopoulos

Associate Professor of Digital Business view more

Aleka Skoura

HR Consultant, Training & Development Strategist view more

Polina Roussou

Business Consultant & Executive Trainer, a practicing Psychotherapist and Executive Coach. view more

Anastasios Stalikas

Professor of Psychology, Panteion University of Social & Political Sciences view more

CONTACT

To request more information please contact

Mrs. Maria Karadeli

Training Coordinator & P.R., Hellenic Institute of Customer Service

Tel: +30 210 6686370

email: maria.karadeli@customerservice.gr

To get in touch with ALBA Executive Department please use the below information

Mrs. Maria Pappa

Tel.: +30 210 89.64.531-8

Fax: +30 210 89.63.302

e-mail: exed@alba.acg.edu

We would be pleased to address any enquiry you might have and to assist you in any way we can.

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